Metrics - NASA

The FY26 Services Catalog provides service description, chargeback rate, unit of measure, and service level indicators for each NSSC service. The Service Level Agreement explains roles, responsibilities, rates, and service level indicators for all NASA Centers.

It is negotiated on an annual basis in line with the fiscal year, and a single SLA is shared by all NASA Centers and signed by the Associate Administrator, Chief Financial Officer, Chief Information Officer, and the Office of Inspector General. The SLA provides for the delivery of specific services from the NSSC to NASA Centers and Headquarters Operations in the areas of Financial Management, Procurement, Human Resources, Information Technology, Agency Business Services, and On-Line Course Management and Training Purchases.

On-Line Course Management and Training Purchases have been realigned to the OLC &Training Purchases section of the bill in accordance with the realignment of training funds.

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